The raging debate these days is whether or not Windows Vista measures up to the hype that precedes its release. Speaking of the “official” release date of
I am often asked if I know anything about Mac computers, and I always answer honestly, not much. It’s not that I haven’t played around with them, because I have. But I never get any calls to assist people with them, because like all Apple products, right out of the box, they just work. People often enough abandon their Windows machines for the Mac, but very few go the other way. Some of my customers have admitted that the reason they want to switch to the Mac is so that they will no longer have to pay me to repeatedly fix their problems.
For some reason the Windows PC still dominates the world, and thank god, or I would be out of work. Still, as lucrative as it is to fix buggy Windows PC’s, sometimes the problems I have to face drive me crazy. Certainly, I learned from experience that selling a Windows machine only leads to heartbreak, because the first time it breaks (and break it surely will), the finger of blame will get pointed directly at me. Since I have not sold any PC’s for over 3 years, I get to be the exalted guru and not the villain, because I provide the solution and not the problem, and I can’t be blamed for selling the danged thing.
Recently, I picked out a flashy and powerful Windows PC for my mother. I spared nothing, researched all the components, and went with a reputable manufacturer. The other day, she emailed me complaining that she could not get the microphone working. I was the one who selected the computer, so naturally she called me first. This type of thing is generally a cakewalk to troubleshoot, so I tackled the issue confidently. My parents live on
When you routinely fix the same problem multiple times, you file it in your grey matter for future retrieval whenever the problem presents itself again. I felt I was armed well enough to solve the problem with my mother’s computer; but alas, the problem had me stymied. I had to resort to calling tech support. To their credit, they answered the phone on a Sunday night, the tech didn’t know less than me (a common, frustrating occurrence), but the problem was still not resolved. The tech on the line couldn’t figure it out either, and now I’ve been elevated to tier one support, and a smarter tech will call me in a few days. Perhaps it was just the mood I was in on Sunday night, but I felt like phoning my mother and telling her to toss the whole thing and just buy a Mac.
Or should she just upgrade to
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